The Webinar will be delivered in English by Danica Smith, Product Specialist at ReviewPro. ReviewPro is the world leader in Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro’s Global Review Index™ (GRI), the industry-standard online reputation score, is based on review data collected from 175 OTAs and review sites in over 45 languages.
Is cleanliness the new hotel amenity? In this educational session, we will look at online guest feedback for clues into what the ‘new’ guest needs and expects post-pandemic, and what accommodation providers can do to meet those needs.
The learning outcomes of this session will be: analysing online feedback to see what the new guest wants and needs, looking at what you can do right now with the tools you already have to support reopening, and finally delving into some new technology that can support new guest needs pre, during, and post-stay.