The report focuses on some of the digital technologies used in tourism and hospitality, namely digital displays, kiosks, mobile applications, smart appliances, intelligent automation, chatbots, biometric technologies, voice-controlled virtual assistants, virtual and augmented reality, drones, robots, and the internet of things. It discusses the scope of technologies, the need for an overall framework for their adoption and implementation, and the areas of their application. The report delves deeper into the specific digital technologies and discusses their characteristics, advantages, disadvantages and application in tourism and hospitality context.
