Seminar city

EMOTIONAL INTELLIGENCE (EQ), a success tool for tourism industry (Managers & Supervisors)

PERFORMANCE MANAGEMENT effectiveness in action (W2)

HOUSEKEEPING MANAGEMENT 1, operations & leadership

GROWTH MINDSET, boost your brain

F&B MANAGEMENT, building a leadership culture (W2)

DIGITAL MARKETING ANALYTICS & SEO MASTERCLASS, from beginner to advanced (W2)

LEADERSHIP EXCELLENCE, inspiration – performance & people development

F&B COST CONTROL MANAGEMENT, advanced toolkit

WSPC COURSES powered by INSETE

HOUSEKEEPING MANAGEMENT 1, operations & leadership

SELECTION & RECRUITMENT, turning a candidate into a valuable team member

F&B ESSENTIALS, seamless F&B service for exceptional professionals

LEADING WITH IMPACT, people – process – attitudes

SELECTION & RECRUITMENT, turning a candidate into a valuable team member

FRESH & TIDY, essentials for laundry & linen room efficiency

FISH DRY AGING, διατηρησιμότητα & τεχνικές ωρίμανσης

F&B COST CONTROL MANAGEMENT, for beginners

MINDFUL LEADERSHIP | STRONGER FROM WITHIN, cultivating mental resilience to thrive in uncertainty

BUILDING TEAMS | PERFORMANCE MANAGEMENT, effective feedback approaches & techniques

F&B COST CONTROL MANAGEMENT, advanced toolkit

LONGER SHELF – LIFE DESSERTS, sustainable techniques for extended freshness & flavor preservation

F&B COST CONTROL MANAGEMENT, for beginners

EFFECTIVE HUMAN RESOURCES MANAGEMENT, building a sustainable competitive advantage

HOUSEKEEPING MANAGEMENT 1, operations, standards & leadership

SEAMLESS COMMUNICATION, empathy, conscious communication & authentic connection | e-Counselling

MANAGING MULTIGENERATIONAL TEAMS, bridging differences, building cohesion

FOOD SAFETY & HACCP, building a food safety culture in hospitality

MENU DEVELOPMENT & ENGINEERING setting our restaurants’ foundations (W2)

ΓΛΥΚΑ ΖΑΧΑΡΟΠΛΑΣΤΕΙΟΥ | Σύγχρονες Τεχνικές

SOCIAL MEDIA STRATEGY, content & performance

DIGITAL MARKETING ANALYTICS & SEO MASTERCLASS, from beginner to advanced

HOUSEKEEPING MANAGEMENT 1, operations & leadership (W2)

WELLNESS & WELLBEING practices & opportunities (W2)

FOOD MARKETING & FOOD TRENDS, hοw to grow a successful food experience in Greece

SPA ESSENTIALS, building memorable experiences

F&B COST CONTROL MANAGEMENT, for beginners

CONSCIOUS LEADERSHIP, drive your team consciously to extraordinary results and high-level engagement

OPERATIONAL EXCELLENCE, lean six sigma in hospitality

SUSTAINABLE DEVELOPMENT IN HOSPITALITY, climate neutrality & waste management

MENU DESIGN & DEVELOPMENT, optimizing food & beverage menu

LISTENING STRATEGIES, monitoring & evaluating the guests’ journey | e-Counseling

SUPERVISORY SKILLS | BUILDING HEALTHY RELATIONSHIPS AT WORK, attitudes – behaviors – emotions

HANDLING ONLINE REVIEWS, effective strategies to enhance customer experience

FIRST TIME HOUSEKEEPER, starting strong | e-Counseling

SERVICE SKILLS | WOW SERVICE SKILLS, the basics

ΒΑΣΙΚΕΣ ΑΡΧΕΣ ΑΕΙΦΟΡΙΑΣ ΣΤΗ ΛΕΙΤΟΥΡΓΙΑ ΤΩΝ ΞΕΝΟΔΟΧΕΙΩΝ, principles & tools for greener hotel operations

F&B ESSENTIALS, seamless F&B service for exceptional professionals

COCINA MEXICANA 360°, πρώτες ύλες – τεχνικές – plating – storytelling

F&B COST CONTROL MANAGEMENT, advanced toolkit

WHEN GUESTS SAY YES, communication secrets for increased revenue in hospitality

F&B ESSENTIALS, seamless service for exceptional food & beverage professionals

AI FUNDAMENTALS FOR TOURISM, practical tools & real-world applications

HOUSEKEEPING MANAGEMENT 2, advanced leadership & operational excellence

OPERATIONAL EXCELLENCE IN HOSPITALITY, lean thinking for daily operations

BUILDING HIGH PERFORMING TEAMS, reaching our potentials (W2)

SEACUTERIE ΘΑΛΑΣΣΙΝΑ ΑΛΛΑΝΤΙΚΑ | Παράδοση & Καινοτομία

WELLNESS & WELLBEING practices & opportunities

TALENT MANAGEMENT, utilise the X power

SELECTION AND RECRUITMENT, turning a candidate into a loyal associate (W2)

FLAVOR EXTRACTION & NEUROGASTRONOMY, τρώγοντας με τις αισθήσεις (W2)

LEADING WITH IMPACT, people – process – attitudes

PSYCHOGRAPHICS, for personalized guest experience

CIRCULAR ECONOMY, sustainability & people management in a professional kitchen

SEACUTERIE, παράδοση & καινοτομία στα θαλασσινά αλλαντικά

HANDLING ONLINE REVIEWS, effective strategies to enhance customer experience

HOUSEKEEPING MANAGEMENT 2, for the next level

ΣΥΓΧΡΟΝΑ ΜΑΓΕΙΡΕΥΤΑ ΦΑΓΗΤΑ, για ξενοδοχεία & εστιατόρια

EVALUATE YOUR HOTEL PERFORMANCE, balanced scorecard & KPIs | e-Counseling

BUILDING TEAMS | COACHING 4 PERFORMANCE, διαχείριση αλλαγών | e-Counseling

EMPLOYEE MOTIVATION, types – approaches – best practices

LISTENING STRATEGIES, monitoring & evaluating the guests’ journey | e-Counseling

EVALUATE YOUR HOTEL PERFORMANCE, balanced scorecard and KPIs

HOSPITALITY ACROSS CULTURES, creating authentic guest experiences

FIRST TIME FRONT OFFICE MANAGER, starting strong | e-Counseling

ONE BREAD PROJECT, αξιοποίηση χρόνων & πόρων για premium αρτοποιία με μία βασική ζύμη

COMPLAINT HANDLING, for hotels & restaurants

F&B COST CONTROL FOR BEGINNERS, building the foundations of cost management

EVENT SHIELD, cybersecurity & crisis management for conferences

MANAGING ABUSIVE GUESTS, boundaries, safety & professional response

SERVICE EXCELLENCE, creating lasting value through guest experience

HEALTH & SAFETY IN HOSPITALITY, prevention, response & best practices | e-Counselling

SALES & DISTRIBUTION MANAGEMENT online tricks VS offline traps (W2)

ΔΗΜΙΟΥΡΓΙΕΣ ΣΥΓΧΡΟΝΗΣ ΕΛΛΗΝΙΚΗΣ ΚΟΥΖΙΝΑΣ | Ψάρια & Θαλασσινά

EQUILIBRATION STRATEGY, embracing the new normal

HOUSEKEEPING MANAGEMENT 2, the next level

LOCAL GASTRONOMY AND TOURISM, indigenous experiences (W2)

LONGER SHELF – LIFE DESSERTS, sustainable techniques

SOCIAL MEDIA MASTERCLASS, strategy – content – performance

SUSTAINABILITY IN HOSPITALITY CONTEXT, climate neutrality & climate law

RESILIENCE & STRESS, performing under pressure

Digital vs Traditional Distribution in Greek Tourism

INTERCULTURAL MANAGEMENT, embracing diversity in the workplace

SUPERVISORY SKILLS | BUILDING HEALTHY RELATIONSHIPS AT WORK: attitudes, behaviors & emotions

ΥΓΡΕΣ ΒΥΝΕΣ & ΠΡΟΖΥΜΙΑ, παραδοσιακές μέθοδοι & σύγχρονες τεχνικές

WORDING & COMMUNICATION, how to speak to be heard

F&B COST CONTROL MANAGEMENT, advanced toolkit

STREET FOOD, συνδυάζοντας πολιτισμούς & τεχνικές

PROMPTING THE FUTURE OF TOURISM – AI & prompt engineering στον μετασχηματισμό της φιλοξενίας

SERVICE SKILLS | WOW SERVICE SKILLS, mind games

FIRST TIME FOOD & BEVERAGE MANAGER, starting strong | e-Counseling

SUCCESSFULL INTERVIEWS, identifying high performers & cultural fit

CLASSICS WITH A TWIST, η νέα ματιά στα διαχρονικά γλυκά

FRESH & TIDY, mastering laundry & linen room operations

NEUROSCIENCE OF COLLABORATION, communicate smarter & achieve goals together

MICRO GEOMETRY OF THE TABLE, the science of table layout & guest perception

FIRST-TIME HOUSEKEEPER, starting strong | e-Counselling

SUPERVISORY SKILLS | CHANGE MANAGEMENT ESSENTIALS, plan, communicate & ensure successful change

SUSTAINABLE TOURISM & ESG STRATEGIES, driving responsibility across the value chain | e-Counselling

MANAGING WORKPLACE CONFLICT, avoid, handle, utilize (W2)

F&B COST CONTROL MANAGEMENT, restaurant sustainable growth (W3)

THE ART OF COACHING, self, people & team

COMPLAINT HANDLING, leading edge

SOCIAL MEDIA STRATEGY, content & performance (W2)

ΥΓΡΕΣ ΒΥΝΕΣ & ΠΡΟΖΥΜΙΑ, παραδοσιακές μέθοδοι & σύγχρονες τεχνικές

SELECTION & RECRUITMENT, turning a candidate into a loyal team member

RESERVATIONS REDEFINED, building engagement and trust

VOICE & COMMUNICATION, how to speak to be heard

HOUSEKEEPING MANAGEMENT 1, operations & leadership

HOW TO SPEAK TO BE HEARD, find your voice

THE NEUROSCIENCE OF EMPATHY, πώς να κατανοήσετε και να εναρμονιστείτε καλύτερα με τους πελάτες σας

PESCETARIAN SUSTAINABILITY, sustainability – seasonality – locality

FRONT OFFICE MANAGEMENT, a complete management approach

COMPLAINT HANDLING, for hotels & restaurants

LEADING ORGANIZATIONAL CHANGE, change is an art

GOOGLE ADS WORKSHOP, maximize your performance with strategy, AI & hands-on practice

INCLUSIVE DINING & ZERO-IMPACT EXPERIENCE, hospitality that respects people & protects resources

MENU DEVELOPMENT & NUTRITION WELLNESS IN THE AI ERA, key guidelines – essential steps – driven AI tools

AI IN TOURISM, from prompt to practice

THE ART OF PESCETARIAN COOKING – FISH DRY AGING, τεχνικές ξηρής ωρίμανσης ιχθύων για γαστρονομικές δημιουργίες

COMPLAINT HANDLING, turning difficult & angry guests into loyal advocates

VOICE & COMMUNICATION, the power of voice in guest interactions

DECISION-MAKING IN HOSPITALITY, from data to effective action

SUPERVISORY SKILLS | BUILDING HEALTHY TEAM RELATIONSHIPS, attitudes – behaviors – emotions

HOUSEKEEPING ESSENTIALS, standards, skills & service excellence

PERFORMANCE MARKETING FOR HOTELS, google & meta campaigns that actually work

CRISIS MANAGEMENT assess, plan, communicate (W2)

COMPLAINT HANDLING for hotels and restaurants (W3)

F&B MANAGEMENT, building a leadership culture

BOOST YOUR REVENUE & NEGOTIATE, don’t sell yourself short

RESILIENCE & STRESS, Performing under pressure (W2)

ΜΕΞΙΚΑΝΙΚΗ ΚΟΥΖΙΝΑ, η προσαρμογή της στη δυτική γαστρονομική κουλτούρα

DIGITAL TRANSFORMATION IN HOTEL & TOURISM INDUSTRY, innovate your customer experience

EMOTIONAL INTELLIGENCE, tools & techniques for efficient teams

ONLINE SALES DISTRIBUTION, segmentation, profitability & booking acquisition

BUILDING TEAMS | LEADING IN ACTION – process & people management, situational leadership

GOOGLE ADS WORKSHOP, maximize your performance

SUSTAINABLE BAR MENU, use creativity & zero waste mentality to make better drinks

Η ΕΛΛΗΝΙΚΗ ΚΟΥΖΙΝΑ ΣΤΗ ΣΥΓΧΡΟΝΗ ΕΣΤΙΑΣΗ, τεχνικές a la carte

UNDERSTANDING HOUSEKEEPING, a guide for non-housekeepers | e-Counseling

SUPERVISORY SKILLS | INFLUENCING FOR POSITIVE IMPACT, leading teams towards great results

CULTURAL INTELLIGENCE & GENERATIONAL BIASES, in hospitality management

MINDFUL LEADERSHIP | LEADING WITH INCLUSION, practical DEI leadership

SEAMLESS COMMUNICATION, empathy-collaboration-authenticity-freedom

BUILDING TEAMS | COACHING 4 PERFORMANCE, διαχείριση αλλαγών – συναισθηματική ανθεκτικότητα

SUSTAINABLE TOURISM & ESG STRATEGIES, driving responsibility across the value chain

ΒΙΟΛΟΓΙΚΗ ΩΡΙΜΑΝΣΗ ΚΡΕΑΤΩΝ & ΑΛΙΕΥΜΑΤΩΝ, ποιότητα – ασφάλεια – γευστική πολυπλοκότητα

WORDING & COMMUNICATION, how to speak to be heard

SUCCESSFUL INTERVIEWS 2.0, identifying high performers & cultural fit in the AI era

HOSPITALITY ACROSS CULTURES, creating authentic guest experiences

FRONT OFFICE MANAGEMENT, a complete operational guide for hospitality leaders

WOW SERVICE SKILLS, caring for myself & my guest

VIENNOISERIE ΝΕΑΣ ΓΕΝΙΑΣ, τεχνικές, fermentation, premium bakery | Online

F&B COST CONTROL MANAGEMENT, restaurant sustainable growth (W2)

HOUSEKEEPING MANAGEMENT operations & leadership (W3)

COMPLAINT HANDLING, Basic Tool Kit

COUVERT & BRIOCHE, δημιουργικές ιδέες για ξενοδοχεία & εστιατόρια

STRATEGY EXECUTION & MONITORING, performance & people management (W2)

ΕΛΛΗΝΙΚΗ ΔΗΜΙΟΥΡΓΙΚΗ ΚΟΥΖΙΝΑ, σύγχρονες τεχνικές a la carte

VOICE & COMMUNICATION, how to speak to be heard

CONDUCTING INTERVIEWS, identify high performers & cultural fit

ΓΛΥΚΑ ΖΑΧΑΡΟΠΛΑΣΤΕΙΩΝ ΕΚΤΟΣ ΨΥΓΕΙΟΥ, παρασκευή – διατήρηση & παρουσίαση

SOCIAL MEDIA MASTERCLASS, strategy – content – performance

ADVANCED REVENUE MANAGEMENT SIMULATION, bar grid vs open pricing

ACCESSIBLE TOURISM, respect – equality – experience

ICE CREAMS & FROZEN DESSERTS, ingredient tricks for modern patisserie

AGILE WAY OF WORKING, enhancing efficiency & adaptability in the hospitality industry

BUILDING TEAMS | MANAGING WORKPLACE CONFLICTS, αποφυγή – διαχείριση – αξιοποίηση εσωτερικών συγκρούσεων | e-Counseling

VEGAN DESSERTS MASTERCLASS, τεχνικές & ιδέες για δημιουργικά vegan γλυκά

GIVING EFFECTIVE FEEDBACK, communicate effectively with your team

EMPLOYEE MOTIVATION, types – approaches – best practices

LEADING ORGANIZATIONAL CHANGE, the art of minimizing negative impact & maximizing positive outcomes

CONFLICT MANAGEMENT, προσεγγίσεις αποτελεσματικής διαχείρισης

ΣΥΓΧΡΟΝΑ ΕΣΤΙΑΤΟΡΙΚΑ ΓΛΥΚΑ II, από μάγειρα για μάγειρες

REVENUE MANAGEMENT & CHANNEL OPTIMISATION, profitability, positioning & smart reporting

WORKPLACE VIOLENCE & HARASSMENT, prevention, recognition & response

MANAGING ORGANISATIONAL CHANGE, a human resources approach

WOW SERVICE SKILLS, mind games & emotional intelligence in service

BUILDING TEAMS | MANAGING WORKPLACE CONFLICTS, avoiding, resolving & leveraging internal tensions

ADVANCED PASTA MASTERCLASS, υφές, sauces, σύγχρονη γαστρονομική προσέγγιση | Online

SERVICE EXCELLENCE, the art of guest focus (W2)

COACHING & NLP, empowering individuals & teams (W3)

LOCAL GASTRONOMY AND TOURISM, indigenous experiences

GLUTEN FREE DESSERTS, σύγχρονες τεχνικές

EMPLOYEE MOTIVATION, embrace it & excel as a leader (W2)

ΣΥΓΧΡΟΝΑ ΓΛΥΚΑ, ιδέες παρουσίασης για βιτρίνες ζαχαροπλαστείων

THE ART & SCIENCE OF PERSUASION, train your brain to behave

F&B ESSENTIALS, seamless F&B service for exceptional professionals

ADVANCED REVENUE MANAGEMENT, practical tactics & simulation

F&B COST CONTROL MANAGEMENT, for beginners

BAR ESSENTIALS, a comprehensive guide for efficient bar staff members

SUPERVISORY SKILLS | INFLUENCING FOR POSITIVE IMPACT, leading teams towards great results

ΒΑΣΕΙΣ ΑΣΙΑΤΙΚΗΣ ΚΟΥΖΙΝΑΣ, από το Α έως το Ω

WOW SERVICE SKILLS, the basics

FUNDAMENTALS OF DIGITAL MARKETING, channels – strategy – planning

ONLINE SALES DISTRIBUTION, segmentation, profitability & booking acquisition

HOUSEKEEPING MANAGEMENT 2, next level

SERVICE SKILLS | WOW SERVICE SKILLS, conscious communications

WORDING & COMMUNICATION, how to speak to be heard

SUPERVISORY SKILLS| BUILDING HEALTHY TEAM RELATIONSHIPS, attitudes – behaviors – emotions

ΕΦΑΡΜΟΣΜΕΝΗ ΜΑΓΕΙΡΙΚΗ, σύγχρονα εργαλεία & τεχνικές

FUTURE EVENTS LAB, AI, strategy & winning bids in the mice industry

FIRST-TIME FRONT OFFICE MANAGER, starting strong | e-Counselling

DESIGNING SUSTAINABLE GUEST EXPERIENCES, low-impact, high-value hospitality

FIRST-TIME F&B MANAGER, starting strong | e-Counselling

FROM PROMPT TO WORKFLOW, AI marketing automations for tourism businesses

DEVELOPING & COMMUNICATION VISION & STRATEGY shaping our company’s future (W2)

FERMENTATION ELEMENTS ανάλυση και εφαρμογή τεχνικών ζυμώσεων (2)

RESILIENCE & STRESS, Performing under pressure

FLAVOR EXTRACTION & NEUROGASTRONOMY, τρώγοντας με τις αισθήσεις

COMPLAINT HANDLING, Basic Tool Kit (W2)

RESERVATIONS REDEFINED, building engagement and trust

F&B MANAGEMENT, building a leadership culture

TECHNOLOGY TRENDS IN TRAVEL INDUSTRY, how to adapt fast

FRONT OFFICE ESSENTIALS, basic skills & knowledge for F.O. team members

BUILDING TEAMS | PERFORMANCE MANAGEMENT – effective feedback approaches & techniques

F&B COST CONTROL MANAGEMENT, advanced toolkit

HOUSEKEEPING ΕSSENTIALS, sparkle – shine & make a difference

ΣΥΓΧΡΟΝΑ ΕΣΤΙΑΤΟΡΙΚΑ ΓΛΥΚΑ, από μάγειρα για μάγειρες

HOW LOCAL GASTRONOMY AFFECTS TOURISM, transform your services into experiences

SUPERVISORY SKILLS | ESSENTIAL COMMUNICATION SKILLS, improve your working environment & increase performance

ΕΛΛΗΝΙΚΗ ΔΗΜΙΟΥΡΓΙΚΗ ΚΟΥΖΙΝΑ A LA CARTE, από τις ρίζες στην καινοτομία

MINDFUL LEADERSHIP | THE CULTURE OF MICRO-ACTIONS, how micro-behaviors can build or break your workplace culture

STANDARD OPERATING PROCEDURES (SOP), δημιουργώντας αποτελεσματικές διαδικασίες

F&B MANAGEMENT, building a leadership culture

HOUSEKEEPING ESSENTIALS, sparkle – shine & make a difference

SOCIAL MEDIA MASTERCLASS, strategy – content – performance in the AI era

EMPLOYEE MOTIVATION, types, approaches & best practices

GREENWASHING VS CREDIBILITY, authentic sustainability communication in tourism

HOTEL SOCIAL MEDIA CONTENT, strategy, ideas & execution

HOTEL SUSTAINABILITY CERTIFICATION, criteria, processes & recognized standards

DEPARTMENTAL TRAINING, building a culture of continuous learning & improvement

ΣΥΓΧΡΟΝΕΣ ΤΕΧΝΙΚΕΣ ΜΑΓΕΙΡΙΚΗΣ η εξέλιξη της ελληνικής κουζίνας

COACHING & NLP, empowering individuals & teams (W2)

SEACUTERIE ΘΑΛΑΣΣΙΝΑ ΑΛΛΑΝΤΙΚΑ | Παράδοση & Καινοτομία (2)

MENU DESIGN & DEVELOPMENT, fundamentals of a holistic approach

LESS SUGAR – LESS FAT DESSERTS, υγιεινή ζαχαροπλαστική

GROWTH MINDSET, boost your brain (W2)

SKIPPERS’ RESPONSIBILITIES, the value of effective skipper leadership on board

GOOGLE ADS WORKSHOP, maximize your performance

MENU DESIGN & DEVELOPMENT, optimizing food & beverage menu

SOCIAL MEDIA MASTERCLASS, strategy – content – performance

DIGITAL TRANSFORMATION IN HOTEL & TOURISM INDUSTRY, innovate your customer experience

SEO STRATEGY, GOOGLE ANALYTICS & GA4 – from basic to advanced tactics

FRONT OFFICE ESSENTIALS, basic skills & knowledge for F.O. team members

ΒΑΣΙΚΕΣ ΑΡΧΕΣ ΑΛΛΑΝΤΟΠΟΙΙΑΣ & ΠΑΣΤΩΝ ΑΛΙΕΥΜΑΤΩΝ, παραδοσιακές & σύγχρονες τεχνικές

GIVING EFFECTIVE FEEDBACK,communicate effectively with your team | e-Counseling

HOUSEKEEPING MANAGEMENT 1, operations & leadership

ΒΙΩΣΙΜΗ ΓΑΣΤΡΟΝΟΜΙΑ, sustainability ideas for professional kitchens

FRONT OFFICE MANAGEMENT, a complete management approach

SERVICE SKILLS | WOW SERVICE SKILLS, caring for myself & my guest

FINANCE FUNDAMENTALS & APPLICATIONS, understand – practice – analyse – apply

THE NEUROSCIENCE OF CHANGE, στρατηγικές & πρακτικές εφαρμογές

EVENT PLANNING 360°: from strategy to sustainability

MANAGING TEAM DYNAMICS, handling difficult behaviours & strengthening collaboration

STANDARD OPERATING PROCEDURES, building consistent & efficient hotel operations

F&B MANAGEMENT, building a leadership culture

AI-NATIVE MENU DEVELOPMENT, designing profitable & wellness-driven menus

SUPERVISORY SKILLS | MANAGE YOUR MANAGER, because you have a manager too!

BREAD CHEMISTRY από τον σπόρο στο ψωμί

COMPLAINT HANDLING for hotels and restaurants (W2)

CUSTOMER CARE, the evolution of customer service

GOOGLE ADS, search advertising & display network

F&B COST CONTROL & SUSTAINABLE MANAGEMENT, plan, estimate, manage (W2)

GOOGLE ADS, search advertising & display network (W2)

ACCESSIBLE TOURISM respect – equality – experience

HOUSEKEEPING MANAGEMENT 2, for the next level

BAR ESSENTIALS, a comprehensive guide for efficient bar staff members

PESCETARIAN CUISINE, sustainability – seasonality – locality

ONLINE SALES DISTRIBUTION, segmentation, profitability & booking acquisition

RESERVATIONS REDEFINED, building engagement and trust

SUPERVISORY SKILLS | ESSENTIAL COMMUNICATION SKILLS, improve your working environment & increase performance

CONFERENCE & EVENTS MANAGEMENT – figures, trends & best practices

WOW SERVICE SKILLS, conscious communications

SEAMLESS COMMUNICATION, empathy – collaboration – authenticity – freedom

VEGETARIAN – PESCETARIAN – FINGER FOOD – MEAT, ελληνική δημιουργική κουζίνα σε buffet

UNDERSTANDING HOUSEKEEPING, a guide for non-housekeepers

ISO QUALITY IN HOSPITALITY, boosting guest satisfaction & operational excellence | e-Counseling

BUILDING TEAMS | MANAGING WORKPLACE CONFLICTS, αποφυγή – διαχείριση – αξιοποίηση εσωτερικών συγκρούσεων

SUPERVISORY SKILLS | INFLUENCING FOR POSITIVE IMPACT, leading teams towards great results

ΣΥΓΧΡΟΝΟΙ ΜΕΖΕΔΕΣ ΚΡΕΑΤΙΚΩΝ & ΘΑΛΑΣΣΙΝΩΝ, για μοντέρνα τσιπουράδικα

HR FOR NON-HR MANAGERS, essential people management skills for team leaders

THE PLAYFUL GUEST, gamification & the psychology of play in hospitality

F&B COST CONTROL ADVANCED TOOLKIT, from measurement to strategic decision-making

BEYOND MICROMANAGEMENT, leading with trust, autonomy & impact

LEADING ORGANISATIONAL CHANGE, strategies, communication & sustainable outcomes | Eng

EMOTIONAL INTELLIGENCE (EQ) a success tool for tourism industry (Front Liners)

SOCIAL MEDIA MARKETING strategy, content & campaigns (W2)

ONLINE SALES DISTRIBUTION, segmentation, profitability & booking acquisition

STRATEGY EXECUTION & MONITORING, performance & people management

ONLINE SALES DISTRIBUTION, segmentation, profitability & booking acquisition (W2)

COMPLAINT HANDLING, leading edge (W2)

HOUSEKEEPING MANAGEMENT 1, operations & leadership

EVALUATE YOUR HOTEL PERFORMANCE, balanced scorecard and KPIs

BAR MANAGEMENT, broading knowledge & increasing profitability

EVALUATE YOUR HOTEL PERFORMANCE, balanced scorecard and KPIs

BUILDING TEAMS | COACHING 4 PERFORMANCE – διαχείριση αλλαγών

LISTENING STRATEGIES, monitoring & evaluating the guests’ journey

SUPERVISORY SKILLS | PLANNING FOR CHANGE, emotions – characters – teams

DECISION-MAKING & CONTROL, making it successfully as a hospitality leader

FRONT OFFICE ESSENTIALS, basic skills & knowledge for F.O. team members

ΕΦΑΡΜΟΣΜΕΝΗ ΜΑΓΕΙΡΙΚΗ, σύγχρονα εργαλεία & τεχνικές

MASTERING RISOTTO, the professional approach

HANDLING ONLINE REVIEWS, effective strategies to enhance customer experience

LEADING WITH IMPACT, people – process – attitudes

Η ΣΚΙΑ ΤΟΥ MICROMANAGEMENT, αναγνώριση & αντιμετώπιση

ΜΕΤΑΤΡΕΠΟΝΤΑΣ ΤΗΝ ΠΩΛΗΣΗ ΣE ΕΜΠΕΙΡΙΑ, μυστικά επικοινωνίας – τεχνικές cross selling & upselling

ΒΑΣΙΚΕΣ ΑΡΧΕΣ ΑΕΙΦΟΡΙΑΣ ΣΤΗ ΛΕΙΤΟΥΡΓΙΑ ΤΩΝ ΞΕΝΟΔΟΧΕΙΩΝ, principles & tools for greener hotel operations

LISTENING STRATEGIES, monitoring & elevating the guest journey

BUILDING TEAMS | LEADING IN ACTION, situational leadership & people management

FROM CONFLICT TO CONNECTION, building empathetic relationships with guests & staff

BUILDING TEAMS | COACHING FOR PERFORMANCE, transformational leadership & change management

FRONT OFFICE ESSENTIALS, elevating your career from experience to excellence

LIQUID GASTRONOMY θεωρία και πράξη σύγχρονων τεχνικών στο μπαρ

SELECTION & RECRUITMENT, turning a candidate into a loyal associate (W2)

HOTEL SUSTAINABILITY MANAGEMENT, planning and procedures

EMPLOYEE MOTIVATION, embrace it & excel as a leader

EQUILIBRATION STRATEGY, embracing the new normal (W2)

TALENT MANAGEMENT, utilise the X power (W2)

FUNDAMENTALS OF DIGITAL MARKETING, channels – strategy – planning

PERSONAL BRANDING, build and strengthen your professional reputation

ΣΥΓΧΡΟΝΗ ΑΡΤΟΠΟΙΙΑ, συνδυάζοντας γεύση & θρεπτική αξία

GLUTEN FREE PETIT FOURS, μικρές απολαύσεις

FUNDAMENTALS OF DIGITAL MARKETING, channels – strategy – planning

WELLNESS & SPA, a step forward

F&B MANAGEMENT, building a leadership culture

STARTING STRONG, first time housekeeper

WOW SERVICE SKILLS, caring for myself & my guest

SUPERVISORY SKILLS | MANAGE YOUR MANAGER, because you have a manager too!

THE MEETINGS INDUSTRY IN THE FRONTLINE, unleashing the potential of conferences – meetings – events – exhibitions

MINDFUL LEADERSHIP | LEAD WITHOUT BURNOUT, smart leadership strategies to stay energized & mentally strong

MASTERING RESTAURANT MARKETING, excellence from strategy to action

COMPLAINT HANDLING, for hotels & restaurants

SUPERVISORY SKILLS | ESSENTIAL COMMUNICATION SKILLS, improve your working environment & increase performance

FIRST TIME FOOD & BEVERAGE MANAGER, starting strong

HANDLING ONLINE REVIEWS, strategies to protect & enhance your reputation

SUSTAINABILITY & AI LAB, turning sustainable practices into business value

WOW SERVICE SKILLS, the fundamentals of guest-centered service

UNDERSTANDING HOUSEKEEPING, an insider’s guide for non-housekeepers

HOSPITALITY CUSTOMER SERVICE ESSENTIALS, from first impressions to memorable experiences

FERMENTATION ELEMENTS ανάλυση και εφαρμογή τεχνικών ζυμώσεων

SUSTAINABILITY MANAGEMENT hotels incorporating the sustainability principles (W2)

INTRODUCTION TO DIGITAL MARKETING, fundamentals, strategy & planning

CONSCIOUS LEADERSHIP, drive your team consciously to extraordinary results and high-level engagement

MENU DESIGN & DEVELOPMENT, fundamentals of a holistic approach (W2)

HOUSEKEEPING MANAGEMENT 2, the next level (W2)

F&B COST CONTROL MANAGEMENT, for beginners

HOUSEKEEPING ΕSSENTIALS, sparkle – shine & make a difference

SEACUTERIE, παράδοση & καινοτομία στα θαλασσινά αλλαντικά

EVENTS MANAGEMENT IN THE NEW ERA, facts – challenges – opportunities

FUNDAMENTALS OF PUBLIC RELATIONS – building trust through communication

STANDARD OPERATING PROCEDURES (SOP), δημιουργώντας αποτελεσματικές διαδικασίες

FRONT OFFICE MANAGEMENT, a complete management approach

GOOGLE ADS WORKSHOP, maximize your performance

BUILDING TEAMS | LEADING IN ACTION, process & people management – situational leadership | e-Counseling

ΚΡΙΤΗΡΙΑ & ΔΙΕΡΓΑΣΙΕΣ ΓΙΑ ΤΗΝ ΠΙΣΤΟΠΟΙΗΣΗ ΑΕΙΦΟΡΙΑΣ ΞΕΝΟΔΟΧΕΙΩΝ, με αναγνωρισμένα πρότυπα

Alba & INSETE | Tourism Education: Journey Redefined

SELECTION & RECRUITMENT, turning a candidate into a loyal associate

BUILDING TEAMS | LEADING IN ACTION, process & people management – situational leadership

FUNDAMENTALS OF DIGITAL MARKETING, channels – strategy – planning

HOSPITALITY MAINTENANCE & SECURITY, delivering excellence to guests & colleagues

ΜΕΤΑΤΡΕΠΟΝΤΑΣ ΤΗΝ ΠΩΛΗΣΗ ΣE ΕΜΠΕΙΡΙΑ, μυστικά επικοινωνίας – τεχνικές cross selling & upselling

AI FOR HOTEL MARKETING, creative & operational use cases

AUTISM-FRIENDLY TOURISM, practical strategies for the hospitality industry

BUILDING TEAMS | PERFORMANCE MANAGEMENT, effective feedback approaches & techniques

HOSPITALITY MAINTENANCE, delivering excellence to guests & colleagues

HOUSEKEEPING TEAM MANAGEMENT, navigating everyday challenges

SERVICE EXCELLENCE, the art of guest focus (Managers & Supervisors)

HOUSEKEEPING MANAGEMENT operations & leadership (W2)

F&B ESSENTIALS, the ultimate guide for an f&b server

SALES REDEFINED, trust communication loyalty

INTRODUCTION TO DIGITAL MARKETING, fundamentals, strategy & planning (W2)

F&B ESSENTIALS, the ultimate guide for an f&b server (W2)

ONLINE SALES DISTRIBUTION, segmentation, profitability & booking acquisition

FRONT OFFICE MANAGEMENT, οperations and procedures from arrival to departure

NIKKEI CUISINE, δημιουργία & εξέλιξη

COMPLAINT HANDLING, for hotels and restaurants

BUILDING TEAMS | MANAGING WORKPLACE CONFLICTS – αποφυγή, διαχείριση, αξιοποίηση εσωτερικών συγκρούσεων

BAR MANAGEMENT, broading knowledge & increasing profitability

SUPERVISORY SKILLS | MANAGE YOUR MANAGER, communicate – conceptualize – convince

MANAGING UPWARDS, developing the art of working effectively with your leader

BUILDING TEAMS | PERFORMANCE MANAGEMENT, effective feedback approaches & techniques | e-Counseling

F&B ESSENTIALS, seamless F&B service for exceptional professionals

INCLUSIVE & ACCESSIBLE TOURISM: Αναγνώριση αναγκών, προληπτικά μέτρα και παρεμβάσεις

REVENUE MANAGEMENT & CHANNEL OPTIMIZATION, profitability – positioning – smart reporting

AI FUNDAMENTALS & APPLICATIONS, for tourism professionals

HOSPITALITY CUSTOMER SERVICE ESSENTIALS, the guest journey

SUPERVISORY SKILLS | MANAGE YOUR MANAGER, because you have a manager too!

AI FUNDAMENTALS & APPLICATIONS, for tourism professionals

AI ETHICS & LEGALITY FOR HOSPITALITY, building a compliant & transparent AI framework

STRATEGIC COMMUNICATION AT WORK, clarity, confidence & impact

APPLIED FINANCIAL ANALYSIS IN HOTELS, analyse, evaluate, decide

SUPERVISORY SKILLS | ESSENTIAL COMMUNICATION SKILLS, improve your working environment & increase performance

HOSPITALITY SALES MASTERY, from traditional tactics to modern strategies

MANAGING WORKPLACE CONFLICT, avoid, handle, utilize (Front Liners)

DIGITAL MARKETING FUNDAMENTALS, from strategy to planning (W2)

F&B COST CONTROL & SUSTAINABLE MANAGEMENT, plan, estimate, manage

SELECTION AND RECRUITMENT, turning a candidate into a loyal associate

THE ART OF COACHING, self, people & team (W2)

CUSTOMER CARE, the evolution of customer service (W2)

COMPLAINT HANDLING, for hotels and restaurants

GOOGLE ANALYTICS & SEO TACTICS, from basics to advanced

eCornell Courses & Certificates powered by INSETE

CONDUCTING INTERVIEWS, identify high performers & cultural fit

PSYCHOGRAPHICS, for a personalized guest experience

WOW SERVICE, skills & abilities

CONDUCTING INTERVIEWS, identify high performers & cultural fit

FUNDAMENTALS OF MENU DEVELOPMENT & NUTRITION WELLNESS IN THE AI ERA | key guidelines, essential steps, AI-driven tools

SOCIAL MEDIA MASTERCLASS, strategy – content – performance

STANDARD OPERATING PROCEDURES (SOP), δημιουργώντας αποτελεσματικές διαδικασίες

HOUSEKEEPING MANAGEMENT 1, operations & leadership

VOICE & COMMUNICATION, how to speak to be heard

WORKPLACE VIOLENCE & HARASSMENT, prevention & response

FRESH & TIDY, essentials for laundry & linen room efficiency

SUPERVISORY SKILLS | CHANGE MANAGEMENT ESSENTIALS, how to plan – communicate – ensure successful change

REVENUE MANAGEMENT & CHANNEL OPTIMIZATION, profitability – positioning – smart reporting

SELECTION & RECRUITMENT, turning the right candidate into a valuable team member

INCLUSIVE HOSPITALITY, neurodiversity & supported employment in tourism

EMPLOYEE VOICE IN HOSPITALITY, from feedback to meaningful action

WOW SERVICE SKILLS, conscious communication

SUPERVISORY SKILLS | INFLUENCING FOR POSITIVE IMPACT, leading teams towards great results